How Snap Diagnostics Saved $391k Annually and Reduced Their Time To Hire to 19 Days

Snap Diagnostics, a leader in sleep apnea testing, faced significant recruitment challenges as they expanded their services. Known for their commitment to quality and innovation, Snap Diagnostics needed skilled professionals quickly and cost effectively to maintain their growth and service standards.

Summary

• Challenge: Snap Diagnostics needed to fill critical roles, including a senior accountant and customer service positions, but they struggled with high costs and a competitive labor market in the US.
• Why Snap Diagnostics chose Near: Snap Diagnostics chose Near for its efficient recruitment process, strong customer service, and ability to source high-quality talent from Latin America (LatAm).
• Solution: Near connected Snap Diagnostics with top-tier talent from LatAm, ensuring a quick and seamless hiring process.
• Roles hired: Senior Staff Accountant, Customer Sales Support Associates, and Sleep Scoring Technologists.
• Results:
  • Reduced hiring costs by 67%, saving $391,000 annually.
  • Decreased recruitment time to an average of 19 days.
  • Saved about 12 hours of work per candidate, as Near managed the entire recruitment process.

Challenge

Snap Diagnostics struggled to hire skilled professionals in a competitive US labor market while needing to expand their team rapidly to maintain growth and service standards.

Snap Diagnostics needed to hire a senior accountant but struggled to find the right candidate in the US. They also needed customer service staff to support their growing business. Several factors contributed to these challenges:

• Competitive marketplace: Finding qualified candidates in the US was tough due to competitive salaries and benefits, which did not align with Snap Diagnostics’s budget.
• Rapid growth: The company had grown by over 30% in a year, making it hard for managers and the overloaded HR team to find time for recruiting.
• Customer service: Finding qualified customer service representatives was particularly difficult. Posting jobs on platforms like Indeed resulted in hundreds of unqualified resumes, with only about 1 out of 100 being a decent fit.

Previous attempts to hire internationally from the following countries had mixed results:

• India: While this outsourcing location was effective for their billing department, the language barrier and accents made it challenging for customer service roles.
• Jamaica: Initially promising, this partnership suffered from high turnover, poor follow-through, and long response times, leading to delays in receiving candidates.

Solution

Near provided a streamlined recruitment process, connecting Snap Diagnostics with top-tier talent from LatAm, and managed the entire hiring process efficiently.

Snap Diagnostics turned to Near after their CFO discovered the company on Google. Near’s professional approach, with clear communication and a deep understanding of Snap Diagnostics’s needs, stood out. They provided a streamlined recruitment process focused on LatAm talent, which aligned well with Snap’s requirements for quality, speed, and cost effectiveness.

Moreover, Near’s team asked insightful questions to understand Snap’s specific needs and followed up with detailed inquiries to ensure they could find the best candidates.

Near’s team took on the heavy lifting of sourcing, pre-screening, and initial candidate assessments, which saved Snap’s HR manager, Susan Simmermon, considerable time and effort. They also assisted with logistics, such as purchasing and shipping equipment, further easing the onboarding process.

Near’s follow-through on everything has been exceptional. From reaching out to candidates to setting up interviews, their attention to detail and customer service is outstanding.

Susan Simmermon

HR Manager at Snap Diagnostics

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Hiring through Near significantly shortened the recruitment process. Typically, finding and hiring a senior accountant would take over two months, and customer service roles could take a month or two to fill. However, with Near’s assistance, Snap Diagnostics was able to hire 11 roles efficiently.

These roles included:

• Eight Customer Sales Support Associates (average time to hire: 19.9 days)
• Two Sleep Scoring Technologists (average time to hire: 15.5 days)
• One Senior Staff Accountant (time to hire: 19 days)

Results

Snap Diagnostics achieved significant cost savings, reduced hiring timelines, and improved operational efficiency by partnering with Near.

Snap Diagnostics was particularly impressed with the caliber of talent provided by Near. The candidates not only met but often exceeded their expectations.

Additionally, hiring talent from LatAm brought multiple advantages. The candidates were highly qualified and eager to work, which significantly benefited Snap Diagnostics. The cost savings were substantial, allowing the company to potentially make three hires for the price of two, optimizing their budget and expanding their team cost effectively.

The caliber of talent we received was awesome. Near really listened to our needs and asked the right questions to ensure they provided the perfect candidates for our team.

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Working with Near brought considerable tangible benefits to Snap Diagnostics:

• Cost savings: Hiring through Near was 67% cheaper than US-based hires, saving Snap $391,000 annually.
• Speed: Recruitment timelines were drastically reduced, with roles filled in 15 to 47 days. The average time to hire for all placements was 19 days.
• Operational efficiency: Near managed the entire recruitment process, saving Snap Diagnostics about 12 hours of work per candidate. This allowed the HR team to focus on other critical tasks.

Ready to streamline your hiring process and reduce costs? Schedule your free consultation with Near to explore how our specialized recruitment solutions can meet your company’s needs for high-quality, dedicated talent.

To learn more about Snap Diagnostics, visit Snap Diagnostics’s website.

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