Top 13 Nearshore BPO Companies

Key Takeaways

Nearshore business process outsourcing companies are external providers that handle specific business tasks, such as accounting, human resources, or tech support.
Partnering with a nearshore BPO provider offers benefits like overhead cost savings, time zone alignment, and a bilingual talent pool.
Although Near provides an excellent BPO solution, some other top choices among nearshore BPO companies include Virtual Latinos, NEO, Solvo Global, and Alert Brasil.

Business process outsourcing (BPO) is a wide-ranging outsourcing strategy that can include anything from freelance customer service agents to large-scale operational support across multiple sectors.

Companies often leverage BPO solutions to improve efficiency, reduce labor costs, and allow their in-house teams to focus on core business activities.

Nearshore BPO, in particular, has become a popular option because it offers better communication, cultural affinity, and time zone overlaps. But it can be difficult to find a provider that aligns with your unique requirements.

This article will examine what nearshore BPO companies are and why you might be interested in working with one. We’ve also curated a list of 13 top providers to help you search for the perfect outsourcing partner.

What Are Nearshore BPO Companies?

Nearshore BPO companies are BPO service providers located in countries geographically close to their clients’ operations. For instance, a US-based client company may choose a nearshore provider in Mexico or other countries in Latin America.

These companies handle a variety of roles to streamline business operations, such as:

Customer support: Managing customer queries and issues through phone, email, live chat, and social media
Technical support: Specialized troubleshooting, software support, and maintenance services
Human resources: Recruitment, onboarding, training, and payroll management
Finance and accounting: Bookkeeping, financial reporting, and auditing services
IT: Software development, IT infrastructure management, data analytics, and cybersecurity
Marketing and sales: Digital marketing, content creation, market research, and lead generation

Nearshore BPO companies also often take over back-office functions like data entry, document management, and administrative support.

Why Should You Use a Nearshore BPO Company?

Nearshore BPO offers the perfect balance of cost savings, quality, and operational convenience that traditional offshore and onshore options can't match.

Several factors make nearshore outsourcing arrangements an attractive approach to BPO:

Streamlined processes

Nearshore BPO companies often have well-established processes and methodologies that can be seamlessly integrated into your existing operations. Being located in nearby countries facilitates easy collaboration, making it simpler to align workflows and project timelines.

Bilingual workers

Many nearshore BPO firms boast a highly skilled workforce that is proficient in multiple languages. This is a significant advantage for businesses that cater to a diverse customer base. Bilingual employees help minimize communication and cultural barriers, enhancing the quality of customer interactions and support.

Customer satisfaction

Time zone alignment and cultural similarities allow nearshore BPO companies to provide more personalized and effective customer service. Representatives are often better equipped to understand customer needs and preferences, leading to quicker resolutions and more satisfactory experiences.

Similar business hours

One of the most significant benefits of nearshore outsourcing is the overlap in business hours. Operating in similar time zones enables communication between your in-house and outsourced teams to be more fluid and immediate.

This reduces delays, allows for real-time problem-solving, and ensures that projects can move forward without unnecessary bottlenecks.

Lower overhead costs

While nearshore BPO services might not always be as inexpensive as outsourcing options in offshore locations, they offer a balanced approach with a favorable cost-to-benefit ratio. Lower travel expenses, minimized time zone issues, and reduced language barriers all contribute to lower overall operational costs.

Additionally, the relative cost of labor in nearshore locations can still be significantly less than hiring domestically, providing meaningful savings.

Alternative to BPO: Building Your Own Dedicated LatAm Team

Before diving into BPO providers, it's worth considering a different approach that's gaining traction among smart US companies: building your own dedicated remote team in Latin America.

Traditional BPO means outsourcing to a third-party service provider who manages multiple client accounts. Your work gets done, but you're sharing resources, processes, and attention with other companies.

Instead of sharing resources through traditional BPO, you can hire your own dedicated team members in Latin America who work exclusively for you while still achieving significant cost savings. For example, many companies are building their own engineering teams rather than outsourcing to agencies.

If you hire your own dedicated professionals in LatAm, who become full-time members of your team, they use your tools, follow your processes, and focus solely on your business—just like your US-based employees, but at a fraction of the cost.

Why companies choose dedicated hiring over BPO:

Complete control: Your team members work exclusively for you, not juggling multiple client projects
Cultural integration: They become part of your company culture rather than external contractors
Same cost savings: You still save up to 70% annually per hire compared to US salaries
Direct management: You manage performance, career development, and daily priorities directly

This approach works particularly well for roles where you need consistent, ongoing support rather than project-based work. Think finance and accounting, customer support, sales development, marketing operations, or technical roles where building expertise over time is valuable.

If you're interested in building your own dedicated LatAm team rather than working with traditional BPO providers, specialized recruitment agencies can help you find, vet, and hire professionals who become your employees.

Top 13 Nearshore BPO Companies To Hire

Our list of the 13 top nearshore BPO providers includes everything from specialized firms to broader HR solutions, including recruitment and staffing. While the list highlights some of the best options available, the companies are presented in no particular order.

1. Near

Near (Hire With Near) is a full-service staffing and recruiting agency that helps US companies of all sizes hire top-performing remote talent in Latin America across finance, accounting, sales, software engineering, AI, data, design, marketing, operations, and virtual assistance.

What sets Near apart from traditional BPO companies is our approach to building dedicated teams rather than shared resources.

We help you hire professionals who work exclusively for you, becoming integrated members of your team rather than outsourced contractors juggling multiple client accounts.

Key benefits:

Access to our pre-vetted talent pool of over 45,000 candidates, plus custom search for your exact requirements
Done-for-you hiring process: candidate lists in 3 days, positions filled in under 3 weeks
No upfront costs. You only pay once you make a hire
Flexible payment options: one-off fee or monthly fee (includes payroll and compliance management)
Real-time collaboration from close time zones with top-tier LatAm talent who perform like your best US hires

2. OP360

OP360, also known as OfficePartners360, is a leading nearshore BPO company headquartered in the Philippines, with extended operations in Colombia. The company offers a wide array of specialized services and is known for its focus on technology and innovation.

OP360 has built a reputation for delivering high-quality and cost-effective solutions. Its round-the-clock service capability ensures that it is always aligned with its clients’ needs, regardless of time zone differences.

3. Connext

Connext is a popular nearshore BPO provider that specializes in delivering flexible and scalable business solutions. It also provides comprehensive HR services, including recruitment and staffing.

Situated primarily in Central American countries like Mexico and Colombia, Connext leverages cultural and time zone alignment to offer superior service to US clients.

4. MCI

MCI is a global call center organization specializing in customer service, technical support, sales support, and even marketing services. Its multilingual capabilities and focus on customized, client-centric solutions make it a valuable partner for businesses looking to enhance customer satisfaction and operational efficiency.

5. Virtual Latinos

Virtual Latinos specializes in providing virtual assistant services. The company caters to various business needs, including administrative support, customer service, marketing, and sales.

What sets Virtual Latinos apart is its rigorous hiring process, ensuring that clients receive only the most qualified and proficient virtual assistants. Its bilingual capabilities (Spanish and English) and cultural affinity make it an excellent choice.

6. NEO

NEO is a well-established nearshore BPO provider in Brazil. It offers a comprehensive range of solutions and focuses on incorporating advanced technology and analytics to deliver high-quality and efficient services.

NEO’s industry expertise includes telecommunications, healthcare, and finance, making it a versatile partner.

7. BairesDev

BairesDev is a premier nearshore BPO company located in Latin America. While it is primarily known for its software development services, BairesDev also offers a range of BPO solutions, including IT support, data analytics, and project management.

The outsourcing firm’s dedicated team of talented engineers and other skilled professionals allows it to deliver top-quality results, leveraging cutting-edge technology to meet clients’ needs.

8. Alert Brasil

Alert Brasil specializes in customer service, technical support, and back-office operations across various industries, including telecommunications, retail, and healthcare.

It is known for its high standards when it comes to data security and compliance, making it a reliable partner for businesses that require stringent data handling practices.

9. Softtek

Based in Mexico, Softtek leverages advanced technologies, such as artificial intelligence, cloud computing, and data analytics, helping businesses optimize their operations and drive innovation.

The company’s global delivery model meets the business objectives of clients across various sectors, including retail, healthcare, and finance.

10. Qualco

Qualco focuses on debt management and financial services with an array of BPO services. Its robust technology platform and deep industry expertise enable it to provide highly effective and customized solutions.

11. Remote Team Solutions

Remote Team Solutions focuses on hiring top talent and ensuring seamless integration with its clients’ internal teams. This provider’s bilingual pool of talent and cultural alignment with US clients make it an excellent choice for businesses looking to expand their capabilities without the complexities of offshore outsourcing.

12. Solvo Global

Solvo Global distinguishes itself through its commitment to quality, leveraging cutting-edge technology and data analytics to deliver tailored solutions. The company’s strong emphasis on workforce training and development ensures that clients receive high-quality services that drive business growth.

13. Blackhawk Network

Blackhawk Network is a prominent player in fintech and e-commerce BPO. With nearshore operations in Latin America and extensive experience in the payments industry, it offers transaction processing, fraud management, and IT support through an advanced technology platform.

How to Choose the Ideal Nearshore Outsourcing Company for Your Business

Selecting the right nearshore outsourcing services company can be challenging, given how many there are. Here are some tips to help you find the ideal partner:

Clearly define your project requirements

Start by clearly defining the scope, objectives, and deliverables of your project. Outline the specific skills and competencies you need. Having a well-defined set of requirements will help you narrow down your options.

Assess their areas of expertise and experience

Review the areas of specialization and expertise of potential nearshore outsourcing companies.

Look for a partner with a proven track record in the skills and services you need. Consider their experience in your industry and the types of projects they have successfully completed to ensure they can meet your specific demands.

Review infrastructure and security measures

Evaluate the company’s technological infrastructure and data security measures to ensure they comply with industry standards and best practices. This is particularly important if you’ll be sharing sensitive information or proprietary data. Confirm that they have robust cybersecurity protocols in place to protect your assets.

Look for proof of past success

Don’t hesitate to ask for case studies, references, or client testimonials that demonstrate the success of their past projects. Reviewing these can provide valuable insights into their reliability, quality of work, and client satisfaction. Companies with a history of successful engagements are more likely to deliver the results you seek.

Final Thoughts

Whether you choose traditional BPO or build your own dedicated team, the key is finding an approach that actually solves your talent problems instead of creating new ones.

Here's the reality: you have two solid options to access Latin American talent. Traditional BPO providers can handle specific projects or functions when you need quick, specialized support. But if you're looking to build lasting capabilities and integrate talent into your company culture, hiring your own dedicated team members usually delivers better results.

The companies on this list have proven track records, but don't just pick based on price or promises. Look at their actual client results, ask about retention rates, and understand exactly how they'll integrate with your existing operations.

The wrong choice will cost you more than money. It will cost you time, momentum, and potentially damage relationships with your customers.

The talent is out there. Latin America has skilled professionals who can solve your staffing challenges while saving you 30-70% compared to US salaries.

The question isn't whether nearshoring works. We see it working for companies every day. It's whether you'll choose the approach that fits your business needs.

Want to explore building your own dedicated LatAm team instead of traditional BPO? Schedule a free consultation to discuss which approach makes sense for your specific situation and goals.