Top 15 Customer Service Outsourcing Companies in 2025

In an increasingly competitive business landscape, exceptional customer service is more important than ever. For many businesses, outsourcing is the best way to maintain exceptional service standards while managing operational costs. 

This article offers a comprehensive list of the 15 top customer service outsourcing companies, including descriptions of their expertise, efficiency, and range of services. 

By reading this article, you will gain insights into the strengths and specialties of each company so that you can choose the one most suited to your business requirements.

What Is Customer Service Outsourcing?

Customer service outsourcing involves delegating your company’s customer service and support functions to an external agency or company. 

These companies handle customer interactions on behalf of your business across all major channels, including:

• Phone calls
• Emails
• Chats
• Social media

They not only help manage high volumes of customer inquiries and complaints but also strive to ensure every interaction is handled professionally and positively to enhance customer loyalty and satisfaction.

Why Do Companies Outsource Their Customer Service?

Companies choose to outsource their customer support service for a variety of reasons: 

• Overhead cost reductions: Outsourcing can be a more cost-effective option than maintaining an in-house customer support team, especially for small businesses or startups.
• Round-the-clock support: Some outsourcing companies have remote customer service teams across the globe, allowing them to provide 24/7 customer support.
• Business focus: By outsourcing customer service functions, companies can focus more on their core business operations and growth.
• Expertise: Customer service firms and agencies often specialize, employing professionals with extensive experience handling specific types of customer concerns, like software troubleshooting.
• Scalability: Outsourcing allows a company to easily scale its customer service operations up or down according to demand without the need for hiring or layoffs.

Any combination of these factors can create a compelling business case for outsourced customer services. It can be especially effective for tasks like technical support, after-sales service, customer complaints management, and telemarketing. 

Overall, outsourcing helps businesses manage and improve customer experience without disturbing their core business functions.

Top 15 Customer Service Outsourcing Companies in 2025

Trying to navigate the world of customer service outsourcing firms can be intimidating. To make it easier for you, we’ve narrowed down the best outsourced customer support companies to consider in no particular order.

This list contains both companies that specialize in providing customer service and firms that help you hire outsourced customer support professionals:

1. Near

While we don’t provide outsourced customer support directly, at Near, we can help you find, hire, and onboard nearshore customer service agents from Latin America (LatAm). 

With a focus on culturally aligned candidates, we provide comprehensive assistance throughout the hiring process, ensuring seamless integration and superior service delivery for our clients.

2. SupportYourApp

With certifications from GDPR, ISO, and PCI, SupportYourApp is ready to help you with your customer service needs. It offers support to businesses in 30 countries in over 60 languages.

3. Simply Contact

Simply Contact provides omnichannel customer support, customer retention, and technical support to increase customer satisfaction by over 80%. It has been recognized by Clutch, OA500, and more.

4. HelpLama

HelpLama is a US-based company that provides customer service outsourcing starting at just $399 per month. It offers a pay-as-you-go call answering service targeted to small businesses.

5. SupportNinja

Since 2015, SupportNinja has helped companies in a broad range of industries build up their workforces. Its customer success outsourcing is backed by data-driven processes to create a cultivated and customized experience.

6. Auxis

Recognized as a member of the IAOP 2024 Global Outsourcing 100, Auxis is a top outsourcing service from LatAm. Its customer support outsourcing services include order and return management, customer care, and more.

7. Helpware

Helpware’s support team works from locations around the world to help businesses of all types. It boasts integrations with Twilio, Zendesk, LiveChat, and more to enhance its services.

8. Foundever

Foundever delivers nine million customer experiences daily and has a Great Place To Work® Certification and a BIG Innovation Award. It has 45 delivery countries and supports over 60 languages.

9. Influx

Influx is a customer support outsourcing firm that integrates with Slack, Google Drive, Instagram, and Facebook to create a seamless support experience. It helped Linktree achieve 24/7 coverage in five languages.

10. SkyCom

An experienced call center and business process outsourcing (BPO) provider, SkyCom has over 18 years of work in customer service. It is DSS-certified, HIPAA-compliant, and SOC Type II certified.

11. Teleperformance

With approximately 150,000 team members, Teleperformance has served clients in approximately 100 countries. It has worked with notable clients such as Nestle, Samsung, and EasyJet to advance their customer service.

12. PartnerHero

PartnerHero is a powerful customer support solution that has helped Sweetgreen, Grindr, and Udemy. It now offers customers augmented AI technology to utilize in their services.

13. Pure Moderation

Pure Moderation is a Vietnam-based BPO provider with extensive experience in customer support. Its customer support services range from multilingual phone support to video chat and social media support.

14. Wing

From Harvard University to Chick-fil-A, businesses of all types utilize Wing for their customer service representatives. It has high ratings on Google, Clutch, Capterra, and GoodFirms.

15. Back Office Betties

Specializing in helping legal teams, Back Office Betties provides virtual receptionists and assistants with experience in a wide array of top legal technologies, including LawPay, PracticePanther, Lawmatics, and MyCase.

Their specialized skills make the company a great fit for smaller law firms in need of customer support and receptionist services.

How To Choose the Best Customer Service Outsourcing Company for Your Business

Not every outsourcing company will be a perfect match for your business. If it has no experience in your industry or isn’t equipped to handle the volume of customer service requests you typically receive, it may not be the right fit for your business goals.

Consider the following factors when deciding whether a company would make a good partner.

Size and scope of your business

Account for the scale of your business and the types of customer service requests you typically receive. If you’re a smaller company, a large outsourcing firm dedicated to serving industry giants might not be the best fit for you. 

On the opposite end, if your business is larger or your customer base is rapidly expanding, you need a partner equipped to handle high volumes of customer queries. It’s essential to find a company that can adequately match your scope and scale.

Proven track record and reliability

Look for companies with a proven track record in your industry. This is beneficial because they will likely understand your business’s needs better and have the knowledge to deliver excellent customer service. 

Additionally, verify their reliability by looking for customer reviews, testimonials, and feedback from their previous or current clients. 

Quality of customer service

At the end of the day, the ability of a company to provide consistent service quality is paramount. Studies show that businesses that provide exceptional customer experiences grow revenues 4–8% more than their industry peers. 

Your outsourcing partner should have operators with the communication skills needed to effectively manage customer issues and minimize conflict. 

It’s also essential that they reflect your brand’s value and ethos in their customer interactions, reiterating your commitment to customer loyalty and satisfaction.

Communication methods and response time

The outsourcing company should be capable of offering multiple channels of communication—such as phone calls, emails, live chat, and social media—to cater to customer preferences. 

Its response time is another crucial factor to consider. Timely responses indicate the company’s commitment to providing stellar service.

Pricing structure and terms of agreement

Ensure you understand the outsourcing company’s pricing structure. Some companies may charge a flat monthly fee, while others may charge per customer interaction. 

Read the terms of the agreement carefully to understand what the package includes and excludes. Also, consider the duration of the contract and the termination policies—you don’t want to be locked in for a year with a company that can’t meet your needs.

Final Thoughts

Choosing a customer service company is about finding a reliable partner that will not only handle your customer interactions professionally but also integrate seamlessly with your business culture and values. 

However, while outsourcing may grant you access to an experienced, diversified workforce at reduced costs, it should not completely replace your in-house staff. A blend of both can often be the most effective approach, providing balance and ensuring that your business retains a core, internal knowledge base.

By leveraging a massive talent pool of professionals based in LatAm, Near can offer the best of both worlds: affordable, outsourced customer service professionals who work directly with your internal team and act as an extension of it. 

To learn more about how you can scale your customer support operations while keeping customer satisfaction levels high, book a no-commitment remote recruiting consultation with Near today.