Top 15 Customer Service Outsourcing Companies in 2025

Savings on overhead costs 

You can save 30–70% on support costs compared to hiring an in-house customer support team in the US.

But here’s the thing—chasing the absolute lowest price usually backfires. Smart companies find a sweet spot where they’re saving money while still paying enough to get great people who stick around.

Extended hours without the headache 

Offering 24/7 customer support can be brutal with an in-house team. Outsourcing makes it manageable by:

• Leveraging different time zones naturally
• Avoiding late-night shifts for your staff
• Maintaining consistent service quality around the clock

More focus on core business operations

When you’re not buried in hiring and managing support staff, your in-house team can focus on what moves the needle:

• Improving products
• Developing new features or services
• Solving underlying customer issues
• Growing the business

Access to a wider talent pool

Instead of competing for the same local candidates, you can tap into broader talent networks.

Good outsourcing partners have already done the work of finding and vetting support professionals with extensive experience.

This means you can:

• Fill positions faster
• Find specific skill sets more easily (e.g., for tech support roles)
• Access talent you couldn’t afford locally
• Easily scale your team up or down as needed (e.g., during busy holiday periods)
• Find truly bilingual support professionals (not just people who took Spanish in high school)

This last point is huge if you serve Spanish-speaking customers (in the US or abroad). Instead of struggling to find bilingual talent in your local market—or paying premium rates for it—you can access a much larger pool of genuinely bilingual professionals who can switch between languages effortlessly.

Any combination of the factors above can create a compelling business case for outsourced customer support. It can be especially effective for tasks like technical support, after-sales service, customer complaints management, and telemarketing. 

Overall, outsourcing helps businesses manage and improve customer experience without disturbing their core business functions.

Communication barriers

One potential drawback of outsourcing customer support is communication barriers, particularly when working with international teams.

Language differences can sometimes make interactions more challenging. If you’re expecting to find native-level English speakers when outsourcing internationally, it may take time to find the right fit—but we know from experience that it’s definitely possible.

While there is a vast pool of customer support professionals with advanced English proficiency, the number of bilingual individuals with no accent is considerably smaller, which may affect both the efficiency of your support services and customer satisfaction.

To address this challenge effectively, focus on:

• Thorough language proficiency screening during hiring or choosing a provider
• Regular training in US English (support professionals might have learned British English or other dialects in school and need practice with American business terms, common expressions, and everyday slang)
• Clear guidelines for written communication
• Quality monitoring of customer interactions
• Creating detailed scripts and templates for complex technical issues
• Building comprehensive troubleshooting guides in simple English

Don’t skip these steps—language barriers can significantly impact customer experience if not properly managed.

Quality control is still your responsibility

Another common challenge is maintaining consistent service quality across your support team.

Just because you’re outsourcing doesn’t mean you can take a hands-off approach. If anything, you need to be more proactive about quality control.

You can’t just hire people and hope for the best. Success requires:

• Clear quality metrics from day one (like response times, customer satisfaction scores, and resolution rates)
• Regular performance reviews that look at both numbers and actual customer interactions
• Ongoing training and development to keep skills sharp and processes consistent
• Strong oversight of customer interactions, including call monitoring and ticket reviews
• Regular calibration sessions to ensure everyone’s aligned on standards

The best outsourcing partnerships fail when companies treat them as a “set it and forget it” solution. 

Your customers don’t care whether they’re talking to an in-house or outsourced team—they just want good service. Making that happen is still on you.

Security and compliance matter more than ever

Outsourcing customer support means giving external teams access to sensitive customer data—everything from contact information to purchase history and payment details.

This creates additional security risks, especially when working with teams in different countries with varying data protection laws.

Given these risks, robust security measures aren’t optional.

You need partners who take data protection as seriously as you do and:

• Follow strict security protocols 
• Meet all compliance requirements 
• Have clear data handling procedures 
• Sign comprehensive NDAs and data protection agreements that cover both your company and customer information

The costs of a data breach aren’t just financial. They can destroy customer trust and damage your brand for years. That’s why it’s crucial to thoroughly vet any potential partner’s security practices before sharing customer data.

The bottom line? Outsourcing works when you choose the right partner and put in the effort to make it successful. It’s not magic—it’s a business tool that needs proper setup and management.

1. Identify your customer support needs

Before outsourcing customer support, it is essential to identify your organization’s unique needs and requirements. This involves understanding your customer base, their preferences and expectations, and the specific services they require. 

Assess your current support operations and performance metrics to pinpoint areas for improvement and potential outsourcing opportunities.

When evaluating your customer support needs, consider the following:

• Types of support required. Are your customers primarily seeking technical support or general inquiries? Do you need multilingual support or specialized expertise?
• Support channels. What channels do your customers prefer to use to contact support? Do they primarily use email, phone, chat, or social media?
• The volume of support requests. How many support requests do you receive on a daily or weekly basis? Are there peak periods where demand is particularly high?
• Performance metrics. What are your current customer satisfaction ratings and response times? Are there areas for improvement or efficiency gains?

By understanding your customer support needs, you can better evaluate outsourcing providers and select a partner that aligns with your goals and objectives.

2. Consider the size and scope of your business

Account for the scale of your business and the types of customer service requests you typically receive. If you’re a smaller company, a large outsourcing firm dedicated to serving industry giants might not be the best fit for you. 

On the opposite end, if your business is larger or your customer base is rapidly expanding, you need a partner equipped to handle high volumes of customer queries. It’s essential to find a company that can adequately match your scope and scale.

3. Decide on what type of outsourcing model would work best 

When people talk about customer service outsourcing, they’re typically talking about three different approaches:

1. Traditional call centers: You hand over your entire support operation to a big outsourcing company. They handle everything—hiring, training, management. This works well for high-volume, straightforward support needs.
2. Staff augmentation: You hire individual support professionals through an agency, but they work directly with your team. You maintain control while the agency handles HR and payroll. Great for companies that want more hands-on quality control or need to scale quickly.
3. Direct hiring overseas: Hire support professionals as your employees, but they work remotely from another country. They’re fully integrated into your team, while a local partner (like an EoR) handles the legal and administrative complexities. This works well if you want support staff who are truly part of your company and value building a long-term support team.

Each model can work across all support channels (email, phone, chat, social media), but which one is right depends on what you’re trying to achieve.

Are you looking to:

• Handle massive call volume at the lowest possible cost? Traditional outsourcing might work.
• Add a few great people to your existing team? Staff augmentation could be perfect.
• Build a long-term support operation that scales and feels cohesive? Direct hiring might be your best bet.

3. Research potential outsourcing partners

Once you’ve identified your customer support needs and the model that will work best for you, the next step is to research potential outsourcing partners. 

If you are considering staff augmentation or hiring directly, look for recruitment and staffing companies that specialize in support talent. You need a partner who can consistently find people with the right mix of tech and communication skills and language abilities.

For customer service companies, you will want to evaluate larger-picture issues like their approach to customer care, as well as very specific issues, like whether they will assign dedicated agents to your account and what quality assurance practices will be in place. 

You can assess their performance by looking at customer feedback, response times, and overall service quality.

Look for companies that have worked with businesses like yours. Industry experience matters—a provider who understands your market will get up to speed faster and deliver better results. 

4. Dig a little deeper into the services of your shortlisted companies

Once you narrowed down to a few providers, it’s time to dig a little deeper into their operations and terms. 

Quality control and delivery

• Understand their quality assurance processes in detail 
• Review their training and onboarding programs 
• Check what communication channels they offer 
• Confirm their hours of operation and response times 
• Assess their English proficiency standards 

Pricing structure and terms of agreement

• Compare pricing structures (per agent, per ticket, etc.) 
• Review contract length and termination terms (you don’t want to be locked in for a year with a company that can’t meet your needs)
• Understand what’s included in basic vs. premium services 
• Check their ability to scale up or down with your needs 
• Verify all costs are clearly outlined with no hidden fees

1. Near

At Near, we connect businesses with top-tier talent across Latin America, including bilingual (Spanish and English) customer support professionals who work within your time zone. We take time to understand your needs to find the best fit for your company’s culture and goals, whether you need a customer support rep, customer success manager, VP of customer support, or any other role. 

Key features

• Focus: Finding customer service professionals who combine perfect English, US business culture familiarity, the working hour coverage you need, and a natural talent for building customer relationships
• Services: End-to-end recruitment and team scaling, including executive search and high-volume hiring; we handle everything from sourcing and screening to international payments and compliance
• Pricing & timeframe: Monthly fee per hire, with no upfront fees and transparent pricing based on requirements; most companies hire within 21 days 

Client review: “It was our first global hire, and it was a success. Near’s team guided us at every step. They connected us with highly-qualified candidates, supported us throughout the whole process, and we made a hire in under three weeks.” - Doug Dyer, CFO and COO at Chapter One

2. SupportYourApp

SupportYourApp is a global outsourcing customer support provider specializing in secure, 24/7 technical outsourced customer services. Founded in Ukraine, it now operates worldwide, leveraging a multinational team and in-house CRM system to optimize customer interactions across multiple communication channels.

Key features

• Focus: Support-as-a-service company providing technical support, customer service, and customer experience (CX) solutions
• Team composition: Over 1,200 professionals offering support in more than 60 languages
• Pricing: A tiered pricing model based on team size, support hours, required languages, and specific services

Client review: “They had quick, professional, and proactive communication from the very start.” - Alex Nikitenko, CEO and Founder at Sirin Software LLC (via Clutch)

3. SimplyContact

Founded in 2013, Simply Contact is one of the leading customer service outsourcing companies in Europe, delivering multilingual and omnichannel solutions to global businesses. With a focus on KPI-driven contact centers, the company partners with enterprises, SMEs, and startups to enhance efficiency and customer experience.

Key features

• Focus: Connecting businesses with EU-based representatives to deliver personalized customer support solutions
• Team composition: 600+ reps across Ukraine, Romania, Poland, Moldova, Bulgaria, and the UK
• Specialization breakdown: customer service outsourcing (60%), call center services (30%), back-office outsourcing (10%) (via Clutch)

Client review: “Everything was well-structured, and we never had to worry about missing deadlines or the quality of work.” — Taras Talimonchuk, CMO of Claspo (via Clutch)

4. Helplama

Helplama is a US-based customer service outsourcing company offering live chat, email, and voice support starting at $399 per month. It offers solutions tailored to small businesses. Helplama has partnered with over 100 businesses in the US and abroad, delivering call center specialists to enhance internal teams.

Key features

• Focus: Provides US-based live chat, email, and voice support reps who integrate seamlessly with internal teams.
• Services: Customer support, live chat answering, email answering, phone answering.
• Pricing: Customized pricing based on industry needs, plus a flexible pay-as-you-go model based on call volume.

Client review: “They appear to know our operations better than us.” - Greg Greeley, CEO of Thrasio (via Clutch)

5. SupportNinja

Since 2015, SupportNinja has been delivering customer support solutions worldwide. Headquartered in the US with a strong presence in the Philippines, it helps tech companies and startups scale with AI-enabled solutions.

SupportNinja serves 200+ companies, including major brands like the Bill & Melinda Gates Foundation, Midjourney, and Vidyard.

Key features

• Pricing: Fixed pricing model based on location, experience level, technical skills, and qualifications of the Ninja rep
• Services: Customer support, technical customer support, customer experience, content moderation, data processing, finance, and accounting
• Industries: SaaS, AI, e-commerce, healthcare, supply chain and logistics, fintech

Client review: “SupportNinja has really been flexible with us as we’re growing the business, and have been really responsive and accommodating. They’ve been integral to helping our business grow.” — Pam Schwab, VP of Quality and Customer Care at SymmetryRx (via company website)

6. Auxis

Auxis is one of the outsourcing customer service companies recognized as a member of the IAOP 2024 Global Outsourcing 100. With 25+ years of experience, it has helped businesses adopt nearshore outsourcing by providing talent from the LatAm region. 

Key features

• Focus: Specializes in management consulting and customer service outsourcing services
• Team composition: 600+ employees, including LatAm representatives from Colombia, Costa Rica, and Mexico
• Industries: Healthcare, retail and consumer packaged goods, financial services, private equity, manufacturing and logistics, restaurants, and technology

Client review: “The team had knowledge, tools, and good experience, and they work internally and externally with other customers.” - Julio Viquez, Senior Manager of a technology company (via Clutch)

7. Helpware

Founded in 2015, Helpware is a customer experience outsourcing company that delivers “concierge-level” service through innovative technology and a people-first approach. The company offers businesses people-as-a-service and has partnered with top brands like Microsoft, Zendesk, and Headspace.

Key features

• Focus: CX outsourcing that focuses on building customized teams for customer support and back-office operations
• Services: Digital customer experience, content control and verification, AI customer service, back-office support, data labeling, human-in-the-loop, startup acceleration
• Pricing: Subscription-based options for hiring “talent only,” “talent and primary support,” or a transaction-based billing model for “talent with full-service support”

Client review: “Helpware has consistently exceeded expectations even when we have special support needs.” - Chris Newton, Project Manager at NIC Virginia (via Clutch)

8. Foundever

Operating in 45 delivery countries, Foundever delivers nine million customer experiences daily, combining human expertise with AI-driven capabilities. The company has teams in the US, Ukraine, Mexico, Germany, the Philippines, Poland, Albania, and Puerto Rico and holds a Great Place To Work® Certification and a BIG Innovation Award.

Key features

• Pricing: Flexible pricing model, adjusting costs based on specific factors
• Services: Back-office support, collections, trust and safety, customer care, sales and retention, technical support
• Industries: Banking and financial services, crypto and Web3, disruptors, government, healthcare, insurance, manufacturing, media, retail and e-commerce, technology, telecoms, travel and hospitality, utilities

Rating: 4.1 out of 5 stars based on 20,210 reviews on Glassdoor

9. Influx

Founded in 2013, Influx is an on-demand customer support provider offering scalable and flexible support solutions for startups and enterprises. Trusted by brands like Asana Rebel, Linktree, and 99designs, Influx ensures security compliance with GDPR, CCPA, HIPAA, and payment regulations, giving businesses confidence in their data management.

Key features

• Team composition: 1,118+ employees across 123+ cities, delivering 24/7, on-brand support in your time zone
• Pricing: Pay-as-you-go model. All plans include training and management with no setup fees
• Industries: Retail, gaming, software, payments, ticketing, pre-launch, IT

Client review: “Influx has made all the difference in our metrics and in the satisfaction of our customers. It’s a great solution.” - Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company (via company website)

10. SkyCom

With 19 years of experience, SkyCom is a call center and outsourcing provider offering nearshore, offshore, and onshore solutions. DSS-certified, HIPAA-compliant, and SOC Type II certified, SkyCom helps businesses reduce costs while eliminating overhead, licensing fees, and training expenses.

Key features

• Services: Business process outsourcing (BPO), seat leasing, and hybrid programs.
• Team composition: 2,800+ employees across in-house locations and remote offices worldwide, including the US, LatAm, and Asia.
• Industries: Healthcare, technology, ISP, utilities, retail, travel, financial, wireless, e-commerce, insurance, collections, and back office.

Client review: “We were expanding our business and hence looking for additional operational support when we came across SkyCom. They quickly showed us that they had the professionalism, skills, and resources in place that we needed. We started with just 10 agents and now we grew to 230. We feel they are an extension of our company.” - Elena Cozac, Operations Manager at Impro Corp (via company website)

11. Teleperformance

Teleperformance is a global digital business services company with 500,000 team members serving clients in 170 countries. It has worked with major brands like Nestlé, Samsung, and EasyJet, maintaining an average client relationship of 14 years. It’s ranked 7th among the 25 World’s Best Workplaces by Great Place To Work®.

Key features

• Services: Digital CX and AI, CX management, consulting, analytics, and technology services
• Industries: Automotive, banking and financial services, energy and utilities, healthcare, media, insurance, government, retail and e-commerce, technology, telecom, travel, hospitality and cargo, video games
• Specialization breakdown: Finance & accounting outsourcing (60%), back-office outsourcing (20%), HR consulting (20%) (via Clutch)

Rating: 4.3 stars out of 5 based on 57,466 reviews at Glassdoor

12. PartnerHero

PartnerHero is a BPO company that delivers technology, expertise, and outsourcing services to businesses worldwide. Recognized as a 2023 Newsweek Global Most Loved Workplace Award winner, it prioritizes employee well-being by offering wages 10-20% higher than most BPOs and inclusive benefits like same-sex partner insurance, fostering a highly motivated workforce.

Key features

• Pricing: Dedicated teams start at $14 per hour, with custom plans for fully integrated operations
• Team composition: 3,200+ associates across the US, LatAm, Europe, Africa, and Asia
• Services: Customer support outsourcing, content moderation, AI bots, software QA, data security, quality assurance

Client review: “They are passionate about providing great customer service and enjoy investigating underlying issues.” — Ayesha Rahim, Service Desk and Ops Analytics Director of Intersection Co. (via Clutch)

13. Pure Moderation

Pure Moderation is a Vietnam-based BPO provider with over 15 years of experience in customer support. It offers multilingual phone support, video chat, and social media support while prioritizing after-sales client care, including staff training, guarantees, and on-site and off-site support. With a global client base, it fosters trust through quality service and confidentiality.

Key features

• Team composition: 6,500 reps across Vietnam and international locations in South and Southeast Asia
• Services: Content moderation, customer care, data entry, data labeling, game management, and seasonal BPO solutions
• Specialization breakdown: Customer service outsourcing (28%), call center services (22%), application testing (20%), back-office outsourcing (20%), mobile app development (10%) (via Clutch)

Client review: “Pure Moderation has been a game-changer for us. They’ve allowed us to efficiently scale our support operations, ensuring our users receive excellent support. The team is highly skilled and focused, consistently hitting set SLAs. I really value how they stay in constant contact with our internal team. I look forward to continuing our partnership in the future.” - Bryan Feeney, Head of User Support (via company website) 

14. Wing

Wing Assistant provides virtual assistant services, offering dedicated, full-time remote assistants to businesses and individuals. It helps clients delegate administrative, sales, marketing, and other tasks to its talent.

Named one of Clutch’s 100 Fastest-Growing Companies in 2023, Wing has over 1,000 employees across 10 countries and aims to grow to 5,000 by 2025.

Key features

• Services: Dedicated part-time or full-time assistants, a dedicated customer success manager (CSM), and complimentary access to the Wing Workspace App
• Pricing: Monthly subscription for full-time customer service representatives (CSR), CSR teams (3+ members), and enterprise plans
• Specialization breakdown: Back-office outsourcing (40%), call center services (20%), customer service outsourcing (20%), sales outsourcing (20%) (via Clutch)

Client review: “We have been able to offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. We worked with other vendors in the past with unpredictable performance. It has been very different with Wing and we have been able to deploy a capable team that takes care of all support channels. Our Wing CSRs are passionate about our company and our clients, and have become an integral part of our team now.” - Lisa Meyer, CXO of Trust Wallet (via company website)

15. BackOfficeBetties

With Back Office Betties, you can get call-handling support from virtual receptionists and assistants tailored to the needs of law firms. With expertise in top legal technologies like LawPay, PracticePanther, Lawmatics, and MyCase, they help small to medium-sized legal teams deal with client calls. Its specialized services provide law firms with seamless client interactions and efficient office management.

Key features

• Focus: Virtual receptionist service tailored to law firms, offering administrative and call answering services
• Services: Legal answering service, virtual legal assistants
• Pricing: Monthly subscription basis, with virtual legal receptionist plans starting at $360 per month and virtual legal assistant plans starting at $960 per month

Client review: “The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!” - April DeLuca, Magic City Law (via company website)

Keep a consistent brand voice and tone

Consistent brand voice and tone are vital when you outsource customer support. 

Achieve this by defining your company’s communication style, training the external team, and establishing clear guidelines and performance metrics.

You will need to ensure the outsourced team delivers support on par with your internal team—if you have one.

To help maintain a consistent brand voice and tone, consider the following points:

• Create a brand voice guide that defines the essential components of your brand’s communication style, such as tone, preferred terms, and messaging guidelines. Share this guide with your outsourcing provider and make sure they follow it.
• Continuously train and provide feedback to the external team to ensure they understand your brand’s values and communication standards.

Create a plan for regular communication

Communication breaks down when it’s not systematic. Create a clear structure that keeps everyone aligned. For example, consider:

• Daily check-ins with your support leads for quick updates and urgent issues
• Weekly team meetings to review metrics and address ongoing challenges
• Monthly performance reviews to assess quality and adjust processes
• Quarterly strategy sessions to align on bigger picture goals

Document everything in a central place that both teams can access easily. A shared knowledge base prevents confusion and helps new team members get up to speed quickly.

Measure success with clear metrics

Measuring the success of your outsourced customer support team is critical to ensuring that they meet your company’s goals and objectives.

Consider gathering customer feedback and assessing performance using standard metrics, such as:

• Net promoter score (NPS): A metric used to assess customer loyalty and the likelihood of recommending a company to others.
• Customer satisfaction (CSAT): A metric that assesses customers’ overall satisfaction with a company’s products or services.
• Customer effort score (CES): A metric that measures the ease of customer interactions with a company’s products or services.

Customer feedback can provide useful insights into the effectiveness of your remote customer service team. This feedback can be used to identify areas for improvement so you can make changes. It will also assure you that your outsourcing partner is providing the level of service you know leads to happy customers.