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There is a wealth of Help Desk Support talent in LatAm.
Near can help you
Save 30-70% on salaries. We offer lower-cost, motivated candidates.
Hire quickly — 10x Faster. Typically you can hire in under 21 days.
Find the best teammates for you. Technical support, troubleshooting & communication skills.
Save time with pre-vetted candidates. English speaking. Comprehensive help desk experience.
Near candidates are skillful professionals with excellent English proficiency and impressive work experience.
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Has 1-2 years of experience or less. Assists in providing basic technical support, troubleshoots user issues, and gains familiarity with help desk software.
Has 3-5 years of experience. Manages more complex technical inquiries, collaborates with IT teams, and contributes to help desk process improvement.
Has 5 years of experience or more. Possesses expertise in technical problem-solving, handles escalated issues, and contributes to enhancing user experience.
Manager/Director of Help Desk Services
Has 7+ years of experience in management roles. Oversees help desk operations, manages help desk support teams, and ensures efficient resolution of technical inquiries.
See a few of our 35k pre-vetted candidates
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Unreal Engineer
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Senior React Engineer
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Engineering Manager
from
Brazil
Jr Software Engineer
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Mobile Developer
from
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Developer
from
Argentina
Mobile Developer
from
Venezuela
Mid Level Full Stack Engineer
from
Perú
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Why LatAm?
US Time Zones
Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.
Strong English
Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.
Seamless Work Culture
Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.
Lower Operational Costs
LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.
How Near's Proven Hiring Process Works
Discovery Session
We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.
Kick-Off Call
Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.
Interviews and Hiring
Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.
After You Hire
Onboard, pay, retain
We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
Ongoing support & team expansion
Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.
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Zero-risk hiring. If you don't make a hire, you don't pay anything.
Top Talent, Transparent Compensation
Jr. Help Desk Analyst
- Degree in Computer Science or similar
- 1+ years of experience
- First instance IT support
- Familiarity with ticketing systems
2.0
k
/
Monthly
Sr. Help Desk Specialist
- Degree in Computer Science or similar
- 5+ years of experience
- Second and Third level IT support and implementation
- Extensive experience working with ticketing systems
- Proficiency in providing support with tools such as Microsoft Office Suite, Windows, Linux, and hardware-related issues
3.5
k
/
Monthly
What Leading Enterprises Say About Near
We hired 20 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.
It really just felt like Near was embedded in our team. It felt like we’d hired an in-house recruiter. This made my job really easy.
Near was a great extension of our internal recruiting team—efficient, communicative, and delivered top-tier candidates quickly.
Partnering with Near saved us $43k annually in overhead costs and reduced our hiring timeline by up to three months.
Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.
It was shocking to see the difference between the talent Near brought versus other firms I worked with. Our hires are extraordinary and a great cultural fit.
Near provides an easy hiring experience. They saved me a lot of time handling all the posting, sourcing, screening, and initial interviews. All I have to do is conduct final interviews to ensure cultural alignment. I made a hire in only 14 days.
It was our first global hire, and it was a success. Near's team guided us at every step. They connected us with highly-qualified candidates, supported us throughout the whole process, and we made a hire in under three weeks.
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The experience was nothing short of exceptional. From start to finish, the entire process was remarkably smooth, and the team at Near played a pivotal role in making our hiring journey a success.
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We had a seamless and impressive experience with Near. Their team was helpful and thorough, ensuring we received the most qualified talent for the position we were looking for. We filled the role within 2 weeks! We will be using Near for all of our remote hiring needs.
Do Support candidates on Near have experience working at startups and SaaS companies?
Yes. Near's support candidates have experience working at startups and Saas companies, working with ticketing systems and processes, meeting SLAs and KPIs, and using tools and platforms like: Asana, HubSpot, Front, Jira, Slack, chatbots, and more.
How do I know I can trust your candidates?
Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.
How does your pricing work?
We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.
What roles can I hire for?
We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.
How do I pay candidates?
You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.
Do I need to sponsor candidates / issue a work Visa to hire in LatAm?
You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.
Discover Why Hiring in LatAm is a Cheat Code. Download our FREE Guide Now.